Choose a meaningful unit
Count deduplicated human activity per active employee-month or per eligible workflow. Report email, chat, files and tickets separately. Explain how active employees and partial months are defined.
Remove predictable distortions
Automated alerts, copied threads, bots and shared accounts can inflate activity. Export failures and retention gaps can depress it. Document exclusions and report distributions so a few unusually busy accounts do not dominate the story.
Connect volume to usefulness
Inspect whether the activity explains decisions and outcomes. A small set of coherent expert examples may be more appropriate for a task than a large stream of repetitive messages. Density helps characterize a dataset; it does not establish commercial value or performance.
Practical guidance, not legal advice or a buyer specification. Examples are illustrative. Reviewed October 20, 2026.